Frequently asked questions

  • General

    Redskins Rewards is a NEW year round loyalty program included with your season tickets. It is designed to give you the most customizable and rewarding season ticket holder experience possible.

  • General

    No, there is no cost to join Redskins Rewards. All full season ticket holders are eligible to participate.

  • General

    To login to your Redskins Rewards account, enter the same username and password that you use to login in to your My Redskins Account on Ticketmaster. If you do not remember your password, simply click “forgot password” and a password reset link will be sent to your email address on file.

  • General

    All communication from Redskins Rewards will be via email from Rewards@redskins.com. Please make sure that the Redskins have a valid email address on file, so that you do not miss any important information.

  • General

    To update your personal information, you must click to login into Ticketmaster. Once you update your information in Ticketmaster, your Redskins Rewards account will also be updated.

  • General

    Your Redskins Rewards account has been created with your primary email address that we have on file for your account. To see which email that is, please log into My Redskins Account (http://www.redskins.com/myaccount). Then go to “edit my profile” to see which primary email you have on file. This is the email that you will need to log into redskins rewards.

  • General

    Please be sure to check your spam folder for emails as well as mark the rewards@redskins.com email address as a non-spam email.

  • General

    A link to the program Terms and Conditions will be located on the bottom of each page. You can also click _____________________________ to read them.

  • General

    You will be able to find your account number on your My Profile page and in the header on the top of each page. You can also find your Account Number on your paper tickets.

  • General

    Yards are the currency that is used on RedskinsRewards.com. Yards can be redeemed for unique experiences, autograph memorabilia and exclusive season ticket holder merchandise.

  • General

    Yes. All of your Yards will carry over to next season.

  • General

    To ask a question that you do not see listed, click “Contact Us” and enter your question into the pop up. You can also send an email to Rewards@Redskins.com. Please keep in mind that all questions will be answered as soon as possible.

  • Yards and Tenure

    Yards are the currency that is used on RedskinsRewards.com. Yards can be redeemed for unique experiences, autograph memorabilia and exclusive season ticket holder merchandise.

  • Yards and Tenure

    You have been awarded ‘Yards’ based on the number of years your account has had season tickets, your 2015 seat location and the number of seats in that location. To see how you have gained yards, click on "Gain Yards" on the top of the website.

  • Yards and Tenure

    Yes, currently you can earn more Yards through purchasing additional game tickets and completing your profile questions. Additional opportunities to gain more Yards will be available soon.

  • Yards and Tenure

    Single game tickets purchased using your My Redskins Account in Ticketmaster will count towards gaining yards. This is not based on tenure, but will be based on the number of seats you purchase and their location.

  • Yards and Tenure

    You will be able to see your Yards balance on every page of the website, by simply looking at the header of each page. You can also click on “MY Profile” and see all of your Yard history and transaction history.

  • Yards and Tenure

    You can find your tenure group under “Gain Yards” after you login to RedskinsRewards.com.

  • Yards and Tenure

    There are multiple reasons this could happen. The easiest explanation is you’ve spent your yards on a fun experience or reward and those yards spent are the difference between your current and lifetime yards. Another possibility is if you have bid on an auction, those yards are temporarily deducted from your account until you are either out bid or win the auction. Lastly, if you have not paid your ticket account balance in full, the yards for your tickets are not yet available. Once your balance for the entire season is paid in full, your yards for that season’s tickets will be made available for redemption.

  • Redeeming Rewards

    To bid on an auction, click “Redeem Rewards.” Here, you will see all of the Rewards that are available for redemption. To find only Auctions, sort by Redemption Type. Click on the auction you are interested in, enter your desired bid amount and click to place your bid.

  • Redeeming Rewards

    After entering a successful bid, you will receive an email from Rewards@redskins.com.

  • Redeeming Rewards

    As the high bidder, the Yards you have bid will be temporarily unavailable. Once someone else is the high bidder, your Yards will be released and you will receive an email notification allowing you to enter a new, higher bid.

  • Redeeming Rewards

    On the Redeem Rewards page, select the Sweepstakes that you are interested in entering. Once you click on the item, a popup will open where you will be able to enter and see more detailed information. After you accept the terms and conditions and select your number of entries from the drop down window, click submit. Yards used to enter a sweepstakes are not refundable. Winners will be announce within ten (10) days of the sweepstakes conclusion.

  • Redeeming Rewards

    Items can be picked up at the Redskins Rewards table located outside of Section 109 during all Redskins home games.

  • Redeeming Rewards

    Following a successful transaction (auction bid, sweepstakes entry, or redeem now), you will receive an email from Rewards@Redskins.com. This email will summarize your purchase and provide you with information on picking up your item.

  • Redeeming Rewards

    Potential game day rewards to enhance your season ticket holder experience include access to post game press conferences, the opportunity to kick field goals post game, pregame field access. Other exclusive items include autographed memorabilia, season ticket holder merchandise and much more! Redskins Rewards will also give you access to redeem tickets for FedEx Field produced events such as NCAA football games or concerts.

  • Redeeming Rewards

    You can view your Redemption History on the bottom of your my profile page. You will be able to see all of the Rewards you have redeemed and how you have used your Yards.

  • Redeeming Rewards

    No. Photos shown on RedskinsRewards.com are very similar to what you will be receiving, but may not be the exact photos.

  • Redeeming Rewards

    Redeeming your yards is as easy as bidding on an auction entering a sweepstakes or clicking to redeem now.

  • Yards and Tenure

    Yes. All of your yards will carry over to next season.

  • Redeeming Rewards

    You may be getting an error message because the reward item in your cart has already been checked out by another reward member and the item is now currently sold out. Please click back on the Redeem Rewards page to see if the reward item has indeed been sold out. Adding a reward item to your cart does not automatically put the item on hold for you. The reward item can still be redeemed by other reward members until you complete the checkout process.

  • Redeeming Rewards

    Reward items will remain in your cart until you checkout. Please note that adding a reward item to your cart does not automatically put the item on hold for you. The reward item can still be redeemed by other reward members until you complete the checkout process.

  • Redeeming Rewards

    You can find your recent yard activity at the bottom of your 'My Profile' page.

  • Redeeming Rewards

    The shipping option is grayed out because at this time you do not have enough yards to redeem that delivery option.

  • Redeeming Rewards

    The rewards that can be redeemed immediately are game day experiences that can only be picked up at the game.

  • General

    That is a real time website alert that notifies you anytime you have gained or redeemed yards.

  • Redeeming Rewards

    Yes. We are always interested in receiving ideas from our Season Ticket Holders. If you have an idea, please send an email to rewards@redskins.com.